Policies & FeesListed on this page is a general accounting of the policies and fees for Compass Whole Health. We encourage you to review our Practice Information and Policies. Please contact us with any questions or concerns you have.
Fee, Payment and Billing Policies
Payment for each appointment and session is due at the time of your service. Our office accepts cash, checks and all major credit cards (including HSA). Please make your checks payable to Compass Whole Health. We would be happy to contact your insurance company to check your counseling or massage benefits. Our massage therapist and counselors are in network with several insurance companies, call us today and let us check your counseling and massage therapy benefits.
Scheduling of Counseling & Therapy Sessions
At Compass Whole Health we schedule all counseling and therapy services by appointment. Our counselors and therapists maintain their own working hours and schedule. Our front office hours are Monday thru Thursday from 9-5 and Friday from 9-3. You can expect early morning and evening appointments to fill up quickly. If you are in need of a specific day or time for your appointment we encourage you to schedule several weeks’ of appointments/sessions in advance in order to keep your most preferred time.
Email reminders: Email appointment reminders are provided as a courtesy by our office please remember, at times technology can make errors. Clients are still financially responsible for their appointment.
We reserve a specific counseling and/or appointment time for you. If there is an unexpected or emergency situation and you have to cancel your appointment, you should contact our office by phone at least 24 business hours prior to your scheduled appointment to cancel. When the appointment is on Monday, then the cancellation notice should be received by Friday the previous week. Canceling same day or missing an appointment, will be charged the full session fee. Insurance does not cover late cancelled, or missed appointment fees. You are responsible for this fee.
Availability Outside of Scheduled Appointments
Because we see clients by appointment only, we are not always available when you call. Our front office staff are available to answer any scheduling or billing questions Monday thru Thursday from 9-5 or Friday 9-3. We do our best to check messages on a regular basis and will return your call or message as soon as we are available. Please include your telephone number and the therapist you see in your message.
If you are experiencing a mental health emergency you should call 988 and/or call the 24-hour Clark County Crisis line at (800) 626-8137, or go to the nearest emergency room for assistance.
Confidentiality is fully outlined in our Notice of Privacy Practices. Please read this Notice very carefully. We are happy to answer any questions you might have about our Notice of Privacy Practices.
Statement of Principles
If you have any questions or disagree about a decision your counselor or therapist has made or have other concerns about your privacy rights, please contact our office so we can talk about any disagreements you might have at (360 )558-7730.
If you feel that any provider with Compass Whole Health has treated you unfairly or has behaved unprofessionally, please tell us immediately. You can also contact the Washington State Department of Health, Health Professions Quality Assurance to receive assistance clarifying your concerns and, if necessary, filing a complaint.
We do not discriminate against clients because of any of these factors: age, sex, gender, marital/family status, race, culture, religious beliefs, ethnic origin, place of residence, veteran status, physical disability, health status, sexual orientation, or criminal record unrelated to present dangerous behavior. This is required by federal, state, and local laws and regulations as well as a personal commitment. We will always take steps to advance and support the values of equal opportunity, human dignity, and racial/ethnic/cultural diversity. If you believe you have been discriminated against, please bring this matter to our attention immediately.
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5115 NE 94th Ave, Suite D, Vancouver, WA 98662
Mon - Fri: 9am - 5pm
Therapist Hours: By Appointment